Entry Certificate in Business Analysis (IIBA II) 2 — Questions and Answers
Question 1: A business analyst is facilitating a requirements workshop and two stakeholders have conflicting opinions about a feature. What is the BEST approach?
- Escalate the conflict to the project sponsor immediately
- Document both viewpoints and facilitate a structured discussion to reach consensus (Correct answer)
- Accept the opinion of the higher-ranking stakeholder
- Remove the feature from scope to avoid conflict
Correct answer: Document both viewpoints and facilitate a structured discussion to reach consensus
Facilitating structured discussion allows stakeholders to collaboratively reach consensus while ensuring all perspectives are considered.
Question 2: Which technique is MOST useful for identifying the root cause of a business problem before defining requirements?
- Use case modeling
- Fishbone (Ishikawa) diagram (Correct answer)
- Data flow diagram
- State diagram
Correct answer: Fishbone (Ishikawa) diagram
A fishbone diagram helps trace a problem back to its root causes by categorizing contributing factors systematically.
Question 3: In the BABOK® Guide, which knowledge area focuses on the activities performed to manage and maintain requirements throughout the project lifecycle?
- Requirements Analysis and Design Definition
- Requirements Life Cycle Management (Correct answer)
- Strategy Analysis
- Solution Evaluation
Correct answer: Requirements Life Cycle Management
Requirements Life Cycle Management covers tracing, maintaining, prioritizing, and approving requirements across the project lifecycle.
Question 4: A stakeholder requests a change to an approved requirement late in the project. What should the BA do FIRST?
- Implement the change to satisfy the stakeholder
- Assess the impact of the change on scope, schedule, and cost (Correct answer)
- Reject the change because requirements are already approved
- Escalate directly to the development team
Correct answer: Assess the impact of the change on scope, schedule, and cost
Impact assessment is the first step in change control to understand the effect before deciding how to proceed.
Question 5: Which of the following BEST describes a non-functional requirement?
- The system shall allow users to reset their password
- The system shall process transactions within 2 seconds under normal load (Correct answer)
- The system shall display a dashboard after login
- The system shall generate monthly reports
Correct answer: The system shall process transactions within 2 seconds under normal load
Non-functional requirements define system quality attributes such as performance, security, and reliability rather than specific behaviors.
Question 6: When prioritizing requirements, which technique assigns a score based on relative benefit versus cost to help rank features?
- MOSCOW method
- Kano model
- Weighted ranking (Correct answer)
- SWOT analysis
Correct answer: Weighted ranking
Weighted ranking scores requirements by weighing benefits against costs and risks to produce a relative priority ranking.
Question 7: A BA discovers that a completed solution does not fully meet the original business need. Which BABOK® knowledge area addresses this situation?
- Elicitation and Collaboration
- Business Analysis Planning and Monitoring
- Solution Evaluation (Correct answer)
- Requirements Life Cycle Management
Correct answer: Solution Evaluation
Solution Evaluation assesses whether a deployed solution delivers the expected value and meets the business need.
Entry Certificate in Business Analysis (IIBA II) 2
A business analyst is facilitating a requirements workshop and two stakeholders have conflicting opinions about a feature.
What is the BEST approach?