EMS Change Management Flashcards
6 cards from real EMS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 EMS Change Management flashcards as text
Which change management model uses eight steps including creating urgency and consolidating gains?
Answer: Kotter's 8-Step Model
Kotter's 8-Step Model is a widely used framework that guides organizations through change by building urgency, forming coalitions, and embedding change in culture.
In the ADKAR change management model, what does the 'K' stand for?
Answer: Knowledge
In ADKAR, 'K' stands for Knowledge—the understanding of how to change, which follows Awareness and Desire.
Which of the following best describes 'change saturation' in an organization?
Answer: Employees are overwhelmed by too many simultaneous changes
Change saturation occurs when the volume of concurrent changes exceeds employees' capacity to absorb them, leading to fatigue and resistance.
What is the primary purpose of a change impact assessment?
Answer: To identify how proposed changes will affect people, processes, and systems
A change impact assessment evaluates the scope and depth of a change on stakeholders, workflows, and technology before implementation.
Which resistance management strategy involves engaging resistant employees as change advocates?
Answer: Co-optation
Co-optation brings resistant individuals into the change process in visible roles, converting them into supporters and reducing opposition.
A change readiness assessment is MOST useful for which purpose?
Answer: Gauging the organization's capacity and willingness to undertake a change
A change readiness assessment evaluates cultural, structural, and human factors to determine how prepared an organization is to implement a specific change.