EHR Patient Portal & Engagement Tools 5

Question 1

When lab results are released automatically to the patient portal without provider review, what is the GREATEST risk to address?

Accepted Answer

Patients may experience unnecessary anxiety from abnormal results without clinical context

Answer

Immediate release of abnormal lab results without clinical context can cause patient distress and confusion, underscoring the need for accompanying explanations or timely provider follow-up.

Question 2

A patient requests an amendment to their medical record through the portal. Under HIPAA, the covered entity must respond within:

Accepted Answer

30 days, with one 30-day extension if needed

Answer

HIPAA requires covered entities to act on an amendment request within 60 days, but the common practice guidance often references 30 days with a 30-day extension when communicated to the patient.

Question 3

Which FHIR resource is commonly used to power patient-facing portal features such as displaying medication lists and allergy information?

Accepted Answer

MedicationRequest and AllergyIntolerance

Answer

The FHIR MedicationRequest resource represents prescribed medications, and AllergyIntolerance stores allergy data; both are used to populate portal medication and allergy displays.

Question 4

A hospital system wants to improve portal adoption among patients with low health literacy. Which strategy is MOST evidence-based?

Accepted Answer

Using plain language, visual aids, and portal navigation assistance during clinical visits

Answer

Evidence supports that in-person portal demonstrations using plain language and visual aids during clinical encounters significantly increase adoption among patients with low health literacy.

Question 5

Which portal feature supports the care transition process when a patient is discharged from a hospital?

Accepted Answer

Access to discharge instructions and medication reconciliation summary through the portal

Answer

Providing discharge instructions and a reconciled medication list through the portal supports care transitions by giving patients access to critical post-discharge information at any time.

(EHR) Electronic Health Records Program Certification Practice Test

(EHR) Electronic Health Records Program Certification Practice Test

EHR Patient Portal & Engagement Tools 5