E-Commerce Development Order Fulfillment 2

Question 1

What is 'dropshipping' in the context of order fulfillment?

Accepted Answer

A third-party supplier ships products directly to the customer on behalf of the retailer

Answer

In dropshipping, the retailer never holds inventory; instead, the supplier ships directly to the end customer when an order is placed.

Question 2

Which fulfillment metric measures the percentage of orders shipped without any errors?

Accepted Answer

Order accuracy rate

Answer

Order accuracy rate tracks the percentage of orders fulfilled without picking, packing, or shipping errors.

Question 3

What does 'pick and pack' refer to in warehouse fulfillment?

Accepted Answer

The process of selecting items from inventory and packaging them for shipment

Answer

Pick and pack is the warehouse process of retrieving (picking) specific items from inventory and then boxing them (packing) for shipment.

Question 4

Which shipping strategy lets customers choose between standard and expedited delivery at checkout?

Accepted Answer

Tiered shipping options

Answer

Tiered shipping options present multiple speed/cost combinations at checkout, allowing customers to self-select based on their needs.

Question 5

What is a 'shipping zone' in e-commerce logistics?

Accepted Answer

A geographic region used by carriers to calculate shipping rates based on distance from origin

Answer

Shipping zones are carrier-defined geographic bands; rates increase as the zone number (distance from origin) increases.

E-Commerce Development Practice Test