DRI Crisis Management & Communication 5

Question 1

A business continuity professional is reviewing the crisis communication plan after a major incident. Which document should be updated to reflect lessons learned?

Accepted Answer

After-Action Report (AAR) and the crisis communication plan itself

Answer

An After-Action Report captures what worked and what did not, and its findings should be used to directly update the crisis communication plan to close identified gaps.

Question 2

When multiple organizations respond to the same incident, coordinating their public communications is the responsibility of the:

Accepted Answer

Joint Information Center (JIC)

Answer

A Joint Information Center (JIC) provides a centralized location where PIOs from all responding organizations coordinate and release unified, consistent public information.

Question 3

Empathy expressed early in a crisis communication typically serves to:

Accepted Answer

Reduce outrage and build goodwill before factual information is available

Answer

Expressing empathy early signals that the organization prioritizes people over operational concerns, which reduces emotional outrage and makes audiences more receptive to subsequent factual messages.

Question 4

Which type of crisis requires the MOST immediate and aggressive communication response due to direct threat to life or safety?

Accepted Answer

Workplace violence or active threat incident

Answer

Life-safety crises such as active threats demand immediate, directive communication—warning people of danger and instructing protective actions—above all other messaging priorities.

Question 5

What is 'bridging' in spokesperson media training?

Accepted Answer

Acknowledging a reporter's question and transitioning to a key message

Answer

Bridging is the technique of briefly acknowledging a question, then transitioning to a prepared key message using phrases like 'What's most important to know is…'

(DRI) Disaster Recovery Institute International Certification Practice Test

(DRI) Disaster Recovery Institute International Certification Practice Test

DRI Crisis Management & Communication 5