DRI Crisis Management & Communication 4

Question 1

Which element of a crisis communication plan defines who is authorized to speak to the media on behalf of the organization?

Accepted Answer

Spokesperson policy

Answer

A spokesperson policy designates authorized individuals and alternates, ensuring that only trained, approved personnel communicate with media during a crisis.

Question 2

Message maps are used in crisis communication primarily to:

Accepted Answer

Organize key messages for different audiences in a structured format

Answer

Message maps present core messages and supporting points in a hierarchy, helping spokespersons deliver clear, consistent information to specific audiences.

Question 3

Under the National Incident Management System (NIMS), which function handles all public information activities during an incident?

Accepted Answer

Public Information Officer (PIO)

Answer

The Public Information Officer (PIO) is a Command Staff position under NIMS responsible for coordinating and releasing approved information to the public and media.

Question 4

What is the key distinction between 'crisis management' and 'crisis communications'?

Accepted Answer

Crisis management involves operational decisions; crisis communications involves information flow to stakeholders

Answer

Crisis management encompasses strategic and operational decisions to resolve the incident, while crisis communications focuses on how information is shared with internal and external stakeholders.

Question 5

An organization experiences a data breach affecting customer records. Under GDPR, what is the maximum timeframe for notifying the supervisory authority?

Accepted Answer

72 hours

Answer

GDPR Article 33 requires that a personal data breach be reported to the relevant supervisory authority within 72 hours of the organization becoming aware of it.

(DRI) Disaster Recovery Institute International Certification Practice Test

(DRI) Disaster Recovery Institute International Certification Practice Test

DRI Crisis Management & Communication 4