Continuous Improvement & Auditing Flashcards
7 cards from real DRI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Continuous Improvement & Auditing flashcards as text
Which PDCA cycle phase involves executing the plan on a small scale to test its effectiveness?
Answer: Do
The 'Do' phase of the PDCA cycle involves implementing the plan on a small or pilot scale to gather data.
During a BC program audit, an auditor discovers that a critical vendor's recovery capability has never been verified. This is best categorized as:
Answer: A material finding requiring corrective action
An unverified critical vendor recovery capability represents a material gap that requires a formal corrective action plan.
What does a 'maturity model' measure in the context of a BC program?
Answer: The organization's capability and process sophistication over time
A maturity model assesses the sophistication and capability level of BC processes, from ad hoc to optimized.
Which metric is most useful for tracking whether BCP gaps identified in prior audits are being resolved?
Answer: Corrective action closure rate
The corrective action closure rate directly measures whether identified gaps from prior audits are being remediated on schedule.
A post-incident review reveals that communication delays were the primary cause of extended recovery time. The continuous improvement action should prioritize:
Answer: Revising notification and escalation procedures
When communication delays are the root cause, revising notification and escalation procedures directly addresses the identified problem.
An organization uses a 'lessons learned registry.' What is the primary purpose of this document?
Answer: To capture and track insights from incidents and tests for future improvement
A lessons learned registry systematically captures insights and action items from exercises and incidents to drive continuous improvement.
When auditing a BC program, which document best demonstrates that leadership is actively engaged and accountable for the program?
Answer: Signed executive sponsorship statements and steering committee minutes
Signed sponsorship statements and steering committee minutes provide direct evidence of leadership engagement and accountability.