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DMV - Representative Consumer Protection and Dispute Resolution Flashcards

6 cards from real DMV practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Under the California Consumers Legal Remedies Act (CLRA), a dealer who uses deceptive sales practices may be required to pay the consumer:

    Answer: Actual damages, punitive damages, and attorney's fees

    The CLRA allows courts to award actual damages, punitive damages, injunctive relief, restitution, and attorney's fees against dealers who engage in deceptive practices.

  2. A buyer who wants to file a complaint about a California licensed dealer should contact which agency first?

    Answer: California DMV Occupational Licensing (OL) Branch

    The DMV's Occupational Licensing Branch investigates and disciplines licensed dealers for violations of California Vehicle Code.

  3. What is the maximum amount a consumer can recover in California Small Claims Court for a vehicle-related dispute?

    Answer: $10,000

    As of current California law, individuals can sue for up to $10,000 in Small Claims Court for most civil disputes including vehicle transactions.

  4. Under California's Song-Beverly Consumer Warranty Act, what remedy is a buyer entitled to if their vehicle qualifies as a lemon?

    Answer: Replacement or full refund minus a mileage offset

    Lemon law remedies include either a comparable replacement vehicle or a full purchase price refund, reduced by a mileage usage offset for miles driven before the defect arose.

  5. The California Lemon Law buyback process requires the manufacturer to refund which of the following costs?

    Answer: Down payment, loan payments, registration, taxes, and incidental costs

    A lemon law repurchase must include the down payment, monthly payments made, registration fees, taxes, and incidental costs such as towing and rental car fees.

  6. Which California law specifically prohibits a dealer from conditioning a vehicle sale on the buyer purchasing optional add-on products such as GAP insurance or paint protection?

    Answer: The Rees-Levering Motor Vehicle Sales and Finance Act

    The Rees-Levering Act prohibits dealers from conditioning financing or vehicle delivery on the purchase of optional add-on products.