DMV DMV - Representative Consumer Protection and Dispute Resolution

Question 1

Under the California Consumers Legal Remedies Act (CLRA), a dealer who uses deceptive sales practices may be required to pay the consumer:

Accepted Answer

Actual damages, punitive damages, and attorney's fees

Answer

Actual damages only

Answer

A flat $500 penalty

Answer

The dealer's profit on the transaction

Question 2

A buyer who wants to file a complaint about a California licensed dealer should contact which agency first?

Accepted Answer

California DMV Occupational Licensing (OL) Branch

Answer

Federal Trade Commission

Answer

California Attorney General

Answer

Better Business Bureau

Question 3

What is the maximum amount a consumer can recover in California Small Claims Court for a vehicle-related dispute?

Accepted Answer

$10,000

Answer

$5,000

Answer

$7,500

Answer

$12,500

Question 4

Under California's Song-Beverly Consumer Warranty Act, what remedy is a buyer entitled to if their vehicle qualifies as a lemon?

Accepted Answer

Replacement or full refund minus a mileage offset

Answer

A free extended warranty

Answer

50% reimbursement of repair costs

Answer

A $1,000 cash settlement

Question 5

The California Lemon Law buyback process requires the manufacturer to refund which of the following costs?

Accepted Answer

Down payment, loan payments, registration, taxes, and incidental costs

Answer

Purchase price minus dealer profit

Answer

Only the vehicle purchase price

Answer

Repair costs only

Question 6

Which California law specifically prohibits a dealer from conditioning a vehicle sale on the buyer purchasing optional add-on products such as GAP insurance or paint protection?

Accepted Answer

The Rees-Levering Motor Vehicle Sales and Finance Act

Answer

California Vehicle Code Section 11713.1

Answer

The Automobile Sales Finance Act

Answer

The California Finance Lenders Law