DISC DISC in Sales & Customer Relations 2

Question 1

Which DISC style combination in a salesperson is most naturally suited for building long-term client relationships?

Accepted Answer

High I and high S

Answer

High I brings relationship-building enthusiasm and warmth, while high S brings reliability and consistency — both qualities that sustain long-term client bonds.

Question 2

When adapting a sales pitch for a high-D executive, a trainer should advise the salesperson to:

Accepted Answer

Lead with the bottom-line outcome and ROI immediately

Answer

High-D executives want the business case upfront — leading with ROI and outcomes respects their time and aligns with their results focus.

Question 3

A DISC trainer teaching customer service reps should emphasize which core skill?

Accepted Answer

Identifying customer DISC styles and adapting communication accordingly

Answer

The core DISC skill for customer service is the ability to identify a customer's style cues and adjust communication to match their preferences.

Question 4

When a DISC-trained sales professional notices a customer using many hand gestures, talking quickly, and telling stories, they likely identify the customer as:

Accepted Answer

High I

Answer

Animated gestures, fast speech, and storytelling are classic high-I behavioral cues indicating an expressive, social communicator.

Question 5

Why should a salesperson avoid a highly emotional, story-based pitch when working with a high-C prospect?

Accepted Answer

High-C prospects prioritize logic, data, and evidence over emotional appeals

Answer

High-C buyers are analytical and data-driven; emotional appeals without supporting evidence feel unpersuasive and may undermine credibility.

(DISC) DISC Certified Trainer Practice Test

(DISC) DISC Certified Trainer Practice Test

DISC DISC in Sales & Customer Relations 2