Team Dynamics & Continuous Improvement Flashcards
7 cards from real DAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Dynamics & Continuous Improvement flashcards as text
A team consistently meets velocity targets but customer satisfaction scores are declining. From a DA continuous improvement lens, the MOST likely root cause is:
Answer: Velocity is being optimized at the expense of actual customer value delivery
Optimizing for velocity can cause teams to game the metric while losing focus on delivering genuine customer value, a classic vanity metric trap.
Which DA concept specifically addresses the need to choose the 'right' improvement technique for a given context rather than always using the same one?
Answer: Choose your WoW
DA's 'Choose your WoW (Way of Working)' principle emphasizes selecting practices contextually rather than mandating a single approach.
During a team retrospective, the coach uses the '5 Whys' technique. What is the PRIMARY goal of this practice?
Answer: Surface the root cause of a problem by iteratively asking why
The 5 Whys iteratively drills down through symptoms to reach the underlying root cause of a problem.
A DA Coach wants to increase psychological safety on a team. Which action is MOST effective?
Answer: Publicly recognize team members who report mistakes and frame them as learning opportunities
Publicly framing mistakes as learning opportunities signals that speaking up is safe, which is the foundation of psychological safety.
In DA, 'Continuous Integration' as a team practice primarily contributes to continuous improvement by:
Answer: Providing fast feedback loops that expose integration problems early
Continuous Integration gives teams rapid feedback on integration issues, enabling faster correction and learning loops.
Which scenario best illustrates a team applying the DA principle of 'pragmatism' in continuous improvement?
Answer: Dropping a retrospective technique that isn't generating useful insights and trying a different one
Pragmatism means abandoning what isn't working and trying something else — choosing effectiveness over adherence to a specific method.
A newly formed DA team has members from three different former teams, each with different process habits. The BEST first step for the coach is to:
Answer: Facilitate a collaborative session to co-create new working agreements reflecting the combined team's needs
Co-creating working agreements gives all members ownership over the new process, accelerating alignment and reducing conflict from competing habits.