Servant Leadership Practices Flashcards

A DAC is facilitating a team that consistently misses the Definition of Done. As a servant leader, the FIRST step is to:

Answer: Investigate and understand the root causes with the team before proposing solutions

Servant leaders use inquiry and root-cause analysis collaboratively before suggesting or imposing remedies.

Which of the following BEST illustrates the servant leader behavior of 'building community'?

Answer: Organizing regular cross-team learning sessions and shared retrospectives

Building community means creating shared experiences and learning opportunities that foster connection and collective improvement across teams.

According to DA, a servant leader differs from a traditional manager primarily in that servant leaders:

Answer: Prioritize the growth and wellbeing of the team over personal authority

Servant leaders flip the traditional hierarchy by placing the team's needs, growth, and wellbeing at the center of their role rather than their own authority.

A DAC notices that a team is avoiding addressing a conflict between two senior members. Servant leadership calls for the coach to:

Answer: Surface the conflict safely and guide both parties toward resolution

Servant leaders create safe conditions for conflict to surface and guide parties toward their own resolution rather than suppressing or adjudicating disputes.

In DA's guided continuous improvement (GCI) approach, the servant leader's role is BEST described as:

Answer: Offering process choices and supporting the team in experimenting and evaluating them

GCI combines servant leadership with guidance — coaches offer options and support experimentation rather than prescribing or abdicating improvement.

A servant leader working within a large-scale DA program should prioritize which of the following when teams experience delivery pressure?

Answer: Shield teams from unreasonable demands and help reprioritize work realistically

Servant leaders protect team sustainability by absorbing pressure and working with stakeholders to set realistic expectations rather than burning out the team.

Which of the following scenarios BEST demonstrates a servant leader exercising 'stewardship' as described by Greenleaf?

Answer: A DAC ensures the team's ways of working are documented and transferable so the team thrives after the coach leaves

Stewardship means holding the team's long-term interests in trust — including building independence so the team can succeed without the servant leader.