DAC Stakeholder Engagement & Communication Flashcards
6 cards from real DAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 DAC Stakeholder Engagement & Communication flashcards as text
What does 'active listening' mean for a DA coach during stakeholder conversations?
Answer: Fully concentrating, understanding, and responding thoughtfully to what is being said
Active listening involves fully focusing on the speaker, understanding their message, and responding thoughtfully rather than just waiting to speak.
In DA, which approach to stakeholder engagement BEST supports a culture of continuous improvement?
Answer: Regularly soliciting stakeholder feedback and incorporating it into process improvements
Regularly soliciting and acting on stakeholder feedback creates a continuous feedback loop that drives ongoing process and product improvement.
What is the purpose of a 'stakeholder map' in a DA coaching context?
Answer: To identify all stakeholders, their interests, influence, and engagement needs
A stakeholder map helps coaches understand who is involved, what each stakeholder cares about, and how to appropriately engage each person.
When facilitating a conflict between stakeholders with competing priorities, a DA coach should FIRST:
Answer: Help stakeholders articulate their underlying interests rather than their stated positions
Helping stakeholders articulate underlying interests often reveals shared goals and creates space for collaborative solutions beyond stated positions.
A team's stakeholders frequently change requirements mid-sprint. As a DA coach, what is the MOST appropriate response?
Answer: Facilitate a conversation about prioritization and the cost of late changes with stakeholders
Facilitating a conversation about prioritization and the cost of late changes helps stakeholders make informed decisions while respecting the team's capacity.
Which communication channel is MOST appropriate for conveying complex technical risks to non-technical stakeholders?
Answer: Visual dashboards and plain-language summaries that highlight business impact
Non-technical stakeholders understand risk best through visual tools and plain-language explanations tied to business outcomes rather than technical jargon.