Coaching & Facilitation Skills Flashcards

A team member approaches a DA coach saying they feel the coach is favoring certain team members. What is the BEST response?

Answer: Thank the person for the feedback and explore it with genuine curiosity

A skilled coach receives feedback with curiosity rather than defensiveness, modeling the same openness they expect from their coachees.

Which of the following is an example of a 'powerful question' in a DA coaching conversation?

Answer: What would you do differently if you knew you could not fail?

Powerful questions are open-ended, future-oriented, and invite deep reflection rather than gathering factual data or assigning blame.

A DA coach is working simultaneously with three teams at different maturity levels. How should the coach adapt their style?

Answer: Adjust the coaching stance (tell/teach/coach/facilitate/collaborate) based on each team's context and maturity

DA's situational leadership approach requires coaches to flex their stance based on the team's capabilities, maturity, and specific needs.

During a team facilitation, a participant says 'we've always done it this way.' What facilitation technique BEST addresses this response?

Answer: Ask 'What outcomes has that approach been producing?' to examine results objectively

Redirecting focus to measurable outcomes rather than tradition helps teams objectively evaluate whether their current approach is serving them.

What is the primary risk a DA coach must manage regarding their own coaching relationship with a team over time?

Answer: Creating dependency where the team cannot improve without the coach's presence

A DA coach's ultimate goal is to build the team's capacity for self-improvement, and creating dependency undermines that goal and the team's long-term health.

A DA coach is asked to facilitate a retrospective for a team that is experiencing interpersonal conflict. Which approach is MOST appropriate before facilitating the session?

Answer: Have brief one-on-one check-ins with team members to gauge the situation and set appropriate expectations

Pre-session check-ins help the coach understand the team's emotional state, tailor the session design, and ensure safety before convening the group.

In the DA mindset, what does 'enterprise awareness' mean for a coach working with a single team?

Answer: The coach helps the team understand how their work and decisions impact the broader organization

Enterprise awareness means helping teams see their work in the broader organizational context and make decisions that optimize value at the enterprise level, not just locally.