Coaching & Facilitation Skills Flashcards
7 cards from real DAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Coaching & Facilitation Skills flashcards as text
A DA coach is working with a leadership team that wants to impose a single agile framework on all teams. What is the most DA-aligned response?
Answer: Help leadership understand that teams should choose their way of working based on context
DA's 'Choice is Good' principle advocates for context-sensitive ways of working rather than one-size-fits-all frameworks, and a DAC should help leadership understand this.
Which listening level is a DA coach MOST focused on during a coaching conversation?
Answer: Level 3 — Global listening (aware of energy, tone, and environment)
Level 3 global listening, as described in co-active coaching, involves awareness of the coachee's energy, emotions, and what is unsaid — essential for deep coaching.
A team's retrospective keeps producing the same action items with no follow-through. As a DAC, what would you do FIRST?
Answer: Facilitate a meta-retrospective about the retrospective process itself
A meta-retrospective examines why the improvement process is broken and helps the team diagnose the root cause of recurring inaction.
In a facilitated workshop, a participant makes a statement that contains an incorrect assumption. What should a skilled facilitator do?
Answer: Ask an open question that invites the group to examine the assumption
Asking the group an open question that surfaces the assumption lets participants collectively examine and correct it without singling out or embarrassing anyone.
What is the primary purpose of a 'working agreement' that a DA coach helps a team create?
Answer: To document the team's commitments to how they will collaborate and interact
Working agreements are team-generated commitments about collaboration norms, communication standards, and expected behaviors that improve team effectiveness.
A DAC observes that a team's velocity is declining but the team's morale and innovation appear high. What is the BEST coaching response?
Answer: Help the team and stakeholders understand the broader context before drawing conclusions
A skilled DA coach looks at the full picture and helps stakeholders avoid metric-driven decisions that ignore other valuable signals like morale and innovation.
Which DA principle most directly informs how a DAC approaches helping a team select their way of working?
Answer: Context Counts
'Context Counts' is a core DA principle stating that the right approach depends on the team's situation, constraints, and goals rather than universal rules.