CWS Communication & Client Relations 3

Question 1

A client insists on placing an access point in a location you know will cause coverage issues. How should you handle this?

Accepted Answer

Document your professional recommendation in writing and note the client's override decision

Answer

Documenting the professional recommendation and the client's override protects the technician and keeps a clear record of decision-making.

Question 2

A client asks about the difference between a wireless LAN controller (WLC) and cloud-managed Wi-Fi. Which explanation is most accurate?

Accepted Answer

A WLC is on-premises hardware managing APs, while cloud-managed Wi-Fi uses internet-based controllers

Answer

On-premises WLCs manage APs locally, while cloud-managed systems rely on internet connectivity to a vendor's cloud platform for configuration and monitoring.

Question 3

During a client discovery call, you should primarily aim to:

Accepted Answer

Understand the client's business requirements, pain points, and existing infrastructure

Answer

Discovery calls establish the foundation for a solution that addresses actual business needs rather than assumed technical requirements.

Question 4

A retail client wants seamless roaming for barcode scanners across a large warehouse. Which communication point is essential to set expectations?

Accepted Answer

Proper AP placement, roaming protocols like 802.11r, and scanner firmware all affect roaming performance

Answer

Educating the client about the interplay of infrastructure, protocols, and device firmware helps set realistic expectations for roaming performance.

Question 5

After completing a wireless deployment, the best practice for client handoff documentation includes:

Accepted Answer

Network diagram, AP placement map, SSID/VLAN configuration, and admin credentials in a secure format

Answer

Comprehensive handoff documentation enables the client to manage, troubleshoot, and expand the network independently after deployment.

(CWS) Certified Wireless Specialist Practice Test

(CWS) Certified Wireless Specialist Practice Test

CWS Communication & Client Relations 3