CWS Communication & Client Relations 2

Question 1

A client says their wireless network 'feels slow' but cannot provide specifics. What is the best first step?

Accepted Answer

Ask the client to describe specific scenarios where slowness occurs

Answer

Gathering specific use-case details helps pinpoint whether the issue is coverage, capacity, interference, or WAN-related.

Question 2

When presenting a wireless site survey report to a non-technical client, you should:

Accepted Answer

Translate findings into business impact and plain-language recommendations

Answer

Non-technical stakeholders need business-relevant context, not raw RF metrics, to make informed decisions.

Question 3

A customer asks why their 5 GHz devices perform better near the access point but worse far away compared to 2.4 GHz. What do you tell them?

Accepted Answer

5 GHz has higher frequency, resulting in shorter range but higher throughput up close

Answer

Higher frequency signals attenuate more quickly through obstacles, reducing range while offering greater throughput at close distances.

Question 4

During a post-installation walkthrough, the client reports one conference room has poor coverage. The best professional response is to:

Accepted Answer

Document the complaint, test coverage on-site, and propose a remediation plan

Answer

On-site validation and a remediation plan demonstrate accountability and maintain client trust.

Question 5

A client wants to add 50 IoT devices to their existing wireless network. What communication step is most important before implementation?

Accepted Answer

Assess capacity impact and communicate potential performance changes to the client

Answer

Adding many IoT devices affects airtime utilization and capacity; clients must understand potential impacts before changes are made.

(CWS) Certified Wireless Specialist Practice Test