CWLP Warehouse Operations 3 — Questions and Answers
Question 1: Which document serves as the primary legal contract between a shipper and a carrier for freight transportation?
- Packing list
- Bill of lading (Correct answer)
- Purchase order
- Proof of delivery
Correct answer: Bill of lading
The bill of lading is a legally binding contract specifying shipment details, terms, and carrier responsibilities.
Question 2: What is 'dead stock' in warehouse inventory management?
- Inventory that is stored in refrigerated areas
- Items with zero movement or demand over an extended period (Correct answer)
- Broken pallets removed from circulation
- Stock reserved for future promotional events
Correct answer: Items with zero movement or demand over an extended period
Dead stock refers to inventory that has had no sales or movement for a prolonged period, tying up capital and storage space.
Question 3: When conducting a cycle count, what is the correct action if a physical count does not match the WMS quantity?
- Immediately adjust the WMS to match the physical count without investigation
- Investigate the discrepancy, identify the root cause, then make a supported adjustment (Correct answer)
- Leave the discrepancy and recount next month
- Discard the items and write them off
Correct answer: Investigate the discrepancy, identify the root cause, then make a supported adjustment
Best practice requires investigating the root cause of a discrepancy before adjusting records to prevent recurring errors and maintain inventory accuracy.
Question 4: In a multi-level racking system, which OSHA-related practice is required when working at height on a order picking lift?
- Wearing a hi-vis vest only
- Securing loose items and wearing a fall-protection harness or using a safety restraint (Correct answer)
- Operating the lift at maximum speed to reduce exposure time
- Removing the safety gate for easier access
Correct answer: Securing loose items and wearing a fall-protection harness or using a safety restraint
OSHA requires fall protection when working at elevated heights, including proper restraint systems on aerial order pickers to prevent falls.
Question 5: Which metric best measures the efficiency of the inbound receiving process?
- Lines shipped per hour
- Cost per unit received (Correct answer)
- On-time delivery rate to customers
- Inventory carrying cost
Correct answer: Cost per unit received
Cost per unit received captures labor, equipment, and overhead associated with the receiving function, making it the primary inbound efficiency metric.
Question 6: What is the purpose of a 'golden zone' in pick-face design?
- To store hazardous materials safely
- To position the fastest-moving items at waist-to-shoulder height for ergonomic and efficient picking (Correct answer)
- To mark aisle intersections with yellow tape
- To designate premium temperature-controlled storage
Correct answer: To position the fastest-moving items at waist-to-shoulder height for ergonomic and efficient picking
The golden zone (roughly waist to shoulder height) is ergonomically optimal for picking — reducing strain and pick time for high-velocity SKUs.
Question 7: A warehouse has 500 pallet locations and an average of 450 pallets stored. What is its occupancy rate?
- 80%
- 85%
- 90% (Correct answer)
- 95%
Correct answer: 90%
Occupancy rate = (450 ÷ 500) × 100 = 90%, meaning 90% of pallet positions are currently filled.
CWLP Warehouse Operations 3
Which document serves as the primary legal contract between a shipper and a carrier for freight transportation?