Shipping and Receiving Flashcards
7 cards from real CWLP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Shipping and Receiving flashcards as text
What is the primary purpose of a 'return merchandise authorization' (RMA) in receiving operations?
Answer: To track and control the return of goods from customers
An RMA is a transaction that authorizes a customer to return merchandise, allowing the warehouse to track, receive, and process returned goods properly.
A shipper wants to send a 48,000 lb shipment of uniform goods on one truck. Which shipping mode is most cost-effective?
Answer: Full truckload (FTL)
FTL is most cost-effective for large, single-shipper loads as the shipper pays for the entire truck and avoids the higher per-unit rates of LTL or parcel.
What does 'dunnage' refer to in the context of shipping and receiving?
Answer: Materials used to protect and secure cargo during transit
Dunnage includes packaging materials such as airbags, foam, wood blocks, and strapping used to fill voids and prevent cargo movement during transit.
When performing a receiving count, the warehouse finds 10 extra units beyond what the PO specifies. The BEST action is to:
Answer: Document the overage and quarantine until the discrepancy is resolved with the supplier
Overages should be documented and held separately until the supplier is contacted, as the extra units may be needed to correct a billing error or future credit.
What is a 'straight bill of lading' as opposed to an 'order bill of lading'?
Answer: A non-negotiable document consigned directly to a named party
A straight bill of lading is non-negotiable and names a specific consignee, meaning it cannot be transferred or used as collateral like an order (negotiable) bill of lading.
Which type of dock equipment is used to bridge the gap and height difference between a truck trailer and a loading dock?
Answer: Dock leveler
A dock leveler is a hinged platform that adjusts to bridge height and gap differences between the warehouse floor and the trailer bed.
Under the Carmack Amendment, what is a common carrier's liability for loss or damage to interstate freight?
Answer: Full actual loss, subject to any agreed-upon liability limitations
The Carmack Amendment holds common carriers liable for the full actual loss of freight unless the carrier has limited liability through a tariff or signed agreement.