CVS Team Management 2 — Questions and Answers
Question 1: During a value study, two team members repeatedly clash over discipline priorities. What is the facilitator's BEST first response?
- Acknowledge both perspectives and refocus the discussion on the study's function-based objectives (Correct answer)
- Remove the less senior member from the session
- Postpone the workshop until the conflict resolves itself
- Let the project sponsor decide who is right
Correct answer: Acknowledge both perspectives and refocus the discussion on the study's function-based objectives
A Certified Value Specialist manages conflict by acknowledging viewpoints and redirecting the team toward shared function-based study objectives.
Question 2: Which team composition is MOST appropriate for a value engineering workshop on a hospital construction project?
- A multidisciplinary team including design, construction, operations, and user representatives (Correct answer)
- Only the original design engineers who know the project best
- Only cost estimators to maximize savings identification
- Only external consultants to guarantee objectivity
Correct answer: A multidisciplinary team including design, construction, operations, and user representatives
Value studies rely on multidisciplinary teams that combine design, construction, operations, and end-user perspectives to evaluate functions broadly.
Question 3: In Tuckman's model of team development, a value study team that is openly debating roles and challenging the facilitator's process is MOST likely in which stage?
- Storming (Correct answer)
- Forming
- Norming
- Performing
Correct answer: Storming
The storming stage is characterized by conflict over roles, authority, and process before the team settles into productive norms.
Question 4: A team member with deep technical expertise dominates every discussion during the creativity phase. What should the value study leader do?
- Use structured techniques like round-robin idea collection to balance participation (Correct answer)
- Allow the expert to continue since expertise drives the best ideas
- Publicly criticize the member for dominating
- End the creativity phase early to avoid friction
Correct answer: Use structured techniques like round-robin idea collection to balance participation
Structured facilitation techniques such as round-robin ensure balanced participation without discouraging the expert's contributions.
Question 5: What is the PRIMARY reason a value study team should include a representative of the project owner or user?
- To validate needs, priorities, and acceptance criteria for proposed alternatives (Correct answer)
- To approve the facilitator's fee
- To take meeting minutes for the team
- To ensure the study finishes on schedule
Correct answer: To validate needs, priorities, and acceptance criteria for proposed alternatives
Owner and user representatives clarify actual needs and improve the acceptance likelihood of value alternatives.
Question 6: During the evaluation phase, the team splits evenly on two competing alternatives. Which approach BEST supports an objective resolution?
- Apply a weighted evaluation matrix using agreed criteria (Correct answer)
- Let the facilitator cast the deciding vote
- Choose the alternative proposed by the most senior member
- Flip a coin to remain impartial
Correct answer: Apply a weighted evaluation matrix using agreed criteria
A weighted evaluation matrix converts subjective disagreement into a structured comparison against agreed criteria.
Question 7: A value study team is ideally sized at approximately how many members for effective facilitation?
- 5 to 8 members (Correct answer)
- 2 to 3 members
- 15 to 20 members
- As many as the budget allows
Correct answer: 5 to 8 members
Teams of roughly five to eight members balance discipline diversity with manageable group dynamics.
CVS Team Management 2
During a value study, two team members repeatedly clash over discipline priorities.
What is the facilitator's BEST first response?