CVS Ethics and Continuous Improvement 3

Question 1

A client asks a CVS to share detailed cost models from a previous study performed for a competitor. The CVS should:

Accepted Answer

Decline, because confidential information from prior clients must be protected

Answer

Share the models since the prior study is complete

Answer

Share the models after removing the competitor's logo

Answer

Sell the models to the new client at a premium

Question 2

Which metric most directly supports continuous improvement of value study effectiveness over time?

Accepted Answer

Implementation rate of accepted value alternatives

Answer

Total number of workshops scheduled per year

Answer

Average length of workshop lunch breaks

Answer

Number of team members holding advanced degrees

Question 3

A CVS realizes mid-study that they lack expertise in a specialized technical discipline critical to the project. Ethically, they should:

Accepted Answer

Disclose the limitation and bring in a qualified specialist

Answer

Proceed alone and research the topic after the study

Answer

Avoid evaluating alternatives in that discipline

Answer

Present opinions in that area as authoritative

Question 4

In the context of a value program, the Plan-Do-Check-Act (PDCA) cycle is best used to:

Accepted Answer

Iteratively refine the value methodology based on measured study outcomes

Answer

Replace the value methodology job plan entirely

Answer

Eliminate the need for post-workshop implementation tracking

Answer

Speed up workshops by skipping the evaluation phase

Question 5

A team member privately offers the CVS facilitator a consulting contract if their preferred alternative is ranked highest. The CVS should:

Accepted Answer

Refuse the offer and ensure evaluation follows the agreed objective criteria

Answer

Accept the contract but rank alternatives honestly

Answer

Rank the alternative highest and disclose nothing

Answer

Ask other members for competing offers

Question 6

Why should a CVS document rejected alternatives along with the reasons for rejection?

Accepted Answer

It preserves transparency and provides learning material for future studies

Answer

It inflates the final report's page count for billing purposes

Answer

It shifts liability to the workshop team members

Answer

Rejected ideas must legally be published

Question 7

A CVS notices a colleague repeatedly claiming sole credit for value study results produced by the whole team. The most appropriate first step is to:

Accepted Answer

Address the misattribution directly with the colleague and correct the record

Answer

Report the colleague to law enforcement

Answer

Publicly shame the colleague at the next workshop

Answer

Begin claiming sole credit for their own studies in response