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Company Values and Integrity Flashcards

7 cards from real CVS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Company Values and Integrity flashcards as text

  1. A CVS colleague notices a coworker taking merchandise without paying. According to CVS values, what is the best first step?

    Answer: Report the behavior to a manager or through the Ethics Hotline

    CVS expects colleagues to report suspected theft or policy violations to a manager or through the Ethics Hotline rather than confronting or ignoring the issue.

  2. Which of the following best reflects CVS Health's commitment to innovation as a core value?

    Answer: Encouraging colleagues to identify and propose better ways to serve customers

    CVS's innovation value means actively seeking improvements and encouraging all colleagues to contribute ideas that better serve patients and customers.

  3. A pharmacist is pressured by a manager to fill a prescription they believe has a safety concern. What should the pharmacist do?

    Answer: Document the concern and raise it through proper channels, including the Ethics Hotline if needed

    Patient safety is a core CVS value; colleagues are expected to escalate safety concerns through proper channels even when facing internal pressure.

  4. CVS's 'Caring' value is best demonstrated by which employee behavior?

    Answer: Taking time to address a customer's health question with empathy and accuracy

    Caring at CVS means genuinely attending to the health and wellbeing needs of every customer with empathy and knowledge.

  5. Which scenario best illustrates a conflict of interest that a CVS colleague must disclose?

    Answer: A colleague who recommends a vendor owned by a family member

    Recommending a vendor in which you have a personal financial interest is a conflict of interest that must be disclosed per CVS integrity standards.

  6. CVS Health's Ethics Hotline is designed to allow colleagues to:

    Answer: Report concerns anonymously without fear of retaliation

    The Ethics Hotline provides a confidential, non-retaliation channel for reporting integrity, compliance, or conduct concerns.

  7. What does CVS mean when it refers to acting with 'Accountability'?

    Answer: Taking ownership of your actions and their outcomes

    Accountability at CVS means owning your decisions, actions, and results — including acknowledging mistakes and working to correct them.