A venue executive receives a complaint from an attendee with a mobility disability that the accessible restroom route was blocked by equipment during an event. What is the MOST appropriate response?
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A
Apologize verbally and take no further action
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B
Immediately clear the route, file an incident report, and review the event layout process to prevent recurrence
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C
Blame the equipment vendor and forward the complaint to them
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D
Offer the attendee a discount on future events