Leadership and Human Resources Flashcards
7 cards from real CVE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership and Human Resources flashcards as text
A venue GM is choosing between two candidates: one with extensive technical skills but poor communication and one with strong interpersonal skills but moderate technical ability. For a client-facing event manager role, which factor should take priority?
Answer: Interpersonal skills, because client relationships drive venue revenue
For client-facing roles in the venue industry, relationship management and communication are critical competencies that directly affect client retention and satisfaction.
Under Title VII of the Civil Rights Act, which of the following hiring practices at a venue would constitute illegal disparate impact discrimination?
Answer: Using a physical strength test that disproportionately excludes female applicants without business necessity
Disparate impact occurs when a neutral-seeming policy disproportionately excludes a protected class and cannot be justified by business necessity.
When a venue executive delegates authority to a department head, which element must be clearly communicated to make the delegation effective?
Answer: Scope of authority, expected outcomes, and accountability measures
Effective delegation requires clarity on what decisions the delegate can make, what results are expected, and how performance will be measured.
A venue is experiencing high absenteeism on event days among hourly staff. Which HR intervention addresses the root cause most directly?
Answer: Conducting stay interviews to understand why staff call out on high-demand days
Stay interviews uncover the real reasons behind attendance problems, enabling targeted solutions rather than blanket policy responses.
Which organizational change management model uses the stages of 'unfreeze, change, and refreeze' to guide planned change in a venue?
Answer: Lewin's Change Management Model
Kurt Lewin's three-stage model describes change as a process of unfreezing old behaviors, transitioning, and refreezing new norms into the culture.
A venue executive wants to improve cross-departmental collaboration before a major upcoming event. Which team development stage, per Tuckman's model, best describes a team that has recently resolved internal conflicts and is now performing effectively?
Answer: Performing
In Tuckman's model, the Performing stage is when teams have resolved conflict, established norms, and are now focused on achieving high-quality outcomes.
A CVE candidate is evaluating labor cost efficiency at their venue. Which ratio best measures productivity relative to staffing expense?
Answer: Revenue per labor hour
Revenue per labor hour is a standard hospitality metric that measures how efficiently workforce time is being converted into revenue.