CVA Program Evaluation & Continuous Improvement 3

Question 1

Which approach involves systematically gathering stakeholder feedback throughout a program rather than only at the end?

Accepted Answer

Formative evaluation

Answer

Formative evaluation is conducted during program implementation to provide ongoing feedback for improvement.

Question 2

A volunteer coordinator wants to demonstrate the program's return on investment to funders. Which tool is most appropriate?

Accepted Answer

Social Return on Investment (SROI) analysis

Answer

SROI analysis monetizes social, environmental, and economic value created relative to investment to communicate program worth.

Question 3

What is a key advantage of using a balanced scorecard approach in volunteer program evaluation?

Accepted Answer

It measures performance across multiple perspectives simultaneously

Answer

A balanced scorecard tracks performance across perspectives such as stakeholder satisfaction, internal processes, learning, and financial health.

Question 4

When setting SMART evaluation goals, what does the 'T' stand for?

Accepted Answer

Time-bound

Answer

Time-bound means the goal has a clear deadline or timeframe, making progress measurable within a defined period.

Question 5

Which sampling strategy is most appropriate when a volunteer coordinator wants every volunteer to have an equal chance of being surveyed?

Accepted Answer

Simple random sampling

Answer

Simple random sampling ensures every member of the population has an equal probability of selection, reducing selection bias.

(CVA) Certified Volunteer Administrator Practice Test