CVA Program Evaluation & Continuous Improvement 2

Question 1

Which evaluation design compares program outcomes to a group that did not receive the intervention?

Accepted Answer

Control group design

Answer

A control group design measures outcomes in both a program group and a non-program group to isolate the program's effect.

Question 2

What does 'attribution' mean in the context of program evaluation?

Accepted Answer

Linking observed outcomes to the program rather than other factors

Answer

Attribution refers to determining the degree to which a program caused the observed outcomes versus external factors.

Question 3

A volunteer manager notices satisfaction scores dropped after a policy change. Which continuous improvement step should come next?

Accepted Answer

Conduct root cause analysis to understand why scores dropped

Answer

Root cause analysis helps identify the underlying reasons for a performance decline before deciding on corrective action.

Question 4

Which metric best measures volunteer program efficiency?

Accepted Answer

Program outcomes achieved per dollar or hour invested

Answer

Efficiency measures relate outputs or outcomes to the resources consumed, such as cost per beneficiary served.

Question 5

In the PDCA (Plan-Do-Check-Act) cycle, what is the primary purpose of the 'Check' phase?

Accepted Answer

Comparing results against expected outcomes to evaluate success

Answer

The Check phase involves measuring and analyzing results to determine whether the implemented changes achieved the intended goals.

(CVA) Certified Volunteer Administrator Practice Test