CVA Performance Management 2

Question 1

A volunteer consistently arrives late to shifts. What is the BEST first step for the volunteer manager?

Accepted Answer

Have a private, non-judgmental conversation to understand the cause

Answer

A private conversation allows the manager to understand root causes and explore solutions before taking corrective action.

Question 2

Which document is most useful for conducting a formal volunteer performance review?

Accepted Answer

A position description outlining expected duties and competencies

Answer

The position description provides the benchmark of expected duties and competencies against which performance can be measured.

Question 3

What is the primary purpose of setting SMART goals with volunteers during a performance review?

Accepted Answer

To provide clear, measurable targets that guide volunteer development

Answer

SMART goals give volunteers specific, achievable targets that clarify expectations and support growth.

Question 4

A volunteer who was previously high-performing has become disengaged. Which approach best addresses this situation?

Accepted Answer

Check in with the volunteer to explore any changes in motivation or personal circumstances

Answer

Proactively checking in helps identify whether the disengagement stems from personal, organizational, or role-related factors.

Question 5

Peer-to-peer feedback among volunteers is best used as:

Accepted Answer

A supplemental input that provides a broader perspective on volunteer contributions

Answer

Peer feedback enriches performance data but should complement, not replace, supervisory assessments.

(CVA) Certified Volunteer Administrator Practice Test