CVA CVA Interview Techniques & Witness Verification

Question 1

What is the primary purpose of a CVA verification interview?

Accepted Answer

To gather direct, first-hand information that corroborates or contradicts submitted documentation

Answer

To build a social relationship with the claimant

Answer

To persuade the claimant to withdraw incomplete claims

Answer

To replace the need for documentary evidence

Question 2

Which interviewing technique is recommended to encourage a claimant to provide complete, open-ended responses?

Accepted Answer

Open-ended questions that invite narrative responses

Answer

Closed yes/no questions only

Answer

Leading questions that suggest the expected answer

Answer

Rapid-fire questioning to catch the subject off guard

Question 3

A CVA agent notices a claimant becomes evasive when asked about employment history. The best response is to:

Accepted Answer

Note the behavior, probe gently with follow-up questions, and document the responses accurately

Answer

Accuse the claimant of lying to prompt a more direct answer

Answer

Drop the topic to avoid conflict

Answer

Terminate the interview immediately

Question 4

Under CVA standards, how should an interview involving a non-English-speaking claimant be handled?

Accepted Answer

Use a certified, neutral interpreter and document the interpreter's identity in the record

Answer

Allow the claimant's family member to interpret as a convenience

Answer

Conduct the interview in English regardless and note comprehension issues

Answer

Postpone the verification indefinitely

Question 5

What is the recommended approach for note-taking during a CVA claimant interview?

Accepted Answer

Record verbatim responses to key questions and note behavioral observations contemporaneously

Answer

Write only a general summary from memory after the interview concludes

Answer

Record only information that confirms existing documentation

Answer

Avoid note-taking to keep the atmosphere relaxed

Question 6

A claimant contradicts a statement made earlier in the same interview. A CVA agent should:

Accepted Answer

Calmly note the contradiction, ask the claimant to clarify, and document both the original statement and the clarification

Answer

Ignore the contradiction to avoid antagonizing the claimant

Answer

Immediately terminate the interview and deny the claim

Answer

Inform the claimant the interview is being recorded before proceeding