Training and Development Flashcards
7 cards from real CVA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training and Development flashcards as text
A volunteer administrator wants to build long-term volunteer capability rather than just fixing immediate skill gaps. This goal BEST reflects which development philosophy?
Answer: Continuous learning and development
Continuous learning and development focuses on ongoing volunteer growth over time, not just addressing immediate deficiencies.
What is the role of a 'learning objective' in volunteer training design?
Answer: To state what the volunteer will be able to do after training
A learning objective specifies the observable, measurable behavior a volunteer will demonstrate as a result of training.
Which of the following is a characteristic of effective feedback given to volunteers during development?
Answer: It is specific, timely, and focused on behavior rather than personality
Effective developmental feedback is specific to observable behaviors, delivered soon after the event, and separates behavior from personal traits.
What distinguishes 'mentoring' from 'coaching' in volunteer development?
Answer: Mentoring provides long-term guidance from an experienced person; coaching targets specific skill improvement
Mentoring typically involves a longer-term relationship with a more experienced person guiding overall growth, while coaching targets specific skill or performance improvement.
A volunteer training program consistently receives high satisfaction scores but volunteers still perform poorly on the job. Which Kirkpatrick level should the administrator investigate?
Answer: Level 3 – Behavior
Level 3 (Behavior) examines whether volunteers transfer what they learned into on-the-job performance, which is where the gap exists in this scenario.
Which strategy BEST supports volunteers who learn better through hands-on practice rather than lectures?
Answer: Incorporating simulations, role-plays, and supervised practice
Simulations, role-plays, and supervised practice directly engage kinesthetic learners by allowing them to physically perform skills in a safe environment.
When evaluating training effectiveness for volunteer administrators, which metric reflects the organizational impact of a training program?
Answer: Volunteer retention rates and program outcomes after training
Volunteer retention rates and program outcomes reflect whether training contributed to organizational goals, which is the highest-level measure of training effectiveness.