Program Evaluation & Continuous Improvement Flashcards
7 cards from real CVA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Program Evaluation & Continuous Improvement flashcards as text
What is 'benchmarking' in volunteer program evaluation?
Answer: Comparing your program's performance against best practices or peer organizations
Benchmarking involves comparing key metrics against high-performing similar organizations or industry standards to identify improvement opportunities.
Which analysis technique helps identify whether two program variables are statistically related?
Answer: Correlation analysis
Correlation analysis measures the strength and direction of the relationship between two variables in a dataset.
A volunteer program tracks the percentage of volunteers who return for a second season. This is an example of which type of metric?
Answer: Retention metric
Retention metrics measure how well the program keeps volunteers engaged over time, a key indicator of volunteer satisfaction.
Which evaluation question type focuses on whether a program can be maintained over time with available resources?
Answer: Sustainability question
Sustainability evaluation questions examine whether the program has the financial, human, and organizational capacity to continue long-term.
When presenting evaluation findings to volunteer advisory boards, which communication practice is most effective?
Answer: Connecting findings to actionable recommendations
Linking findings to specific recommendations helps advisory boards understand what actions to take based on the evaluation results.
What is the primary purpose of a 'needs assessment' conducted before launching a volunteer program?
Answer: Identifying gaps between the current situation and desired outcomes to justify the program
A needs assessment identifies the problem or gap the program is meant to address, providing the rationale for program design.
In quality improvement, a 'Pareto analysis' helps organizations by:
Answer: Identifying the 20% of causes responsible for 80% of problems
Pareto analysis applies the 80/20 rule to prioritize the few root causes that drive the majority of quality problems.