Program Evaluation & Continuous Improvement Flashcards

Which approach involves systematically gathering stakeholder feedback throughout a program rather than only at the end?

Answer: Formative evaluation

Formative evaluation is conducted during program implementation to provide ongoing feedback for improvement.

A volunteer coordinator wants to demonstrate the program's return on investment to funders. Which tool is most appropriate?

Answer: Social Return on Investment (SROI) analysis

SROI analysis monetizes social, environmental, and economic value created relative to investment to communicate program worth.

What is a key advantage of using a balanced scorecard approach in volunteer program evaluation?

Answer: It measures performance across multiple perspectives simultaneously

A balanced scorecard tracks performance across perspectives such as stakeholder satisfaction, internal processes, learning, and financial health.

When setting SMART evaluation goals, what does the 'T' stand for?

Answer: Time-bound

Time-bound means the goal has a clear deadline or timeframe, making progress measurable within a defined period.

Which sampling strategy is most appropriate when a volunteer coordinator wants every volunteer to have an equal chance of being surveyed?

Answer: Simple random sampling

Simple random sampling ensures every member of the population has an equal probability of selection, reducing selection bias.

A continuous improvement team identifies a recurring onboarding problem. They map the full process to find inefficiencies. What tool are they using?

Answer: Process flow map

A process flow map visually depicts each step in a workflow, making inefficiencies and bottlenecks easy to identify.

Which principle of ethical evaluation requires that data collection does not harm participants?

Answer: Propriety

The propriety standard requires that evaluations are conducted legally and ethically, protecting the rights and welfare of participants.