Professional Ethics and Conduct Flashcards
7 cards from real CVA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics and Conduct flashcards as text
A volunteer discloses a serious personal crisis during their onboarding interview. The coordinator should:
Answer: Keep the information confidential and refer the volunteer to appropriate resources if needed
Personal information shared by volunteers must be kept confidential and used only to provide appropriate support or referrals.
When multiple volunteers apply for a limited number of coveted positions, the ethical selection process requires:
Answer: Using consistent, objective criteria applied equally to all candidates
Fair and transparent selection processes based on consistent criteria protect against bias and favoritism.
The CVA ethical standard of 'accountability' primarily requires volunteer administrators to:
Answer: Be answerable to volunteers, organizations, the community, and the profession
Accountability in professional ethics extends to multiple stakeholders including volunteers, the organization, community, and the profession itself.
A volunteer expresses religious views during their service that some clients find offensive. The ethical course of action includes:
Answer: Addressing the behavior respectfully with the volunteer while protecting client wellbeing
Balancing volunteer rights with client wellbeing requires direct, respectful intervention that addresses the behavior while upholding dignity.
Why is maintaining professional boundaries with volunteers considered an ethical obligation?
Answer: It prevents power imbalances from being exploited and protects all parties
Professional boundaries prevent exploitation of power differentials and protect both the administrator and the volunteers from harm.
A volunteer coordinator at a faith-based organization is asked to require all volunteers to attend religious services. The ethical concern raised is:
Answer: This may constitute religious discrimination and exclude otherwise qualified volunteers
Requiring religious participation as a condition of volunteering may constitute unlawful religious discrimination for nonprofits with public missions.
Which action best demonstrates ethical transparency in volunteer program management?
Answer: Publishing clear volunteer policies and making program outcomes publicly available
Transparency means making policies, expectations, and program outcomes accessible to stakeholders, building trust in the program.