Performance Management Flashcards
7 cards from real CVA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Management flashcards as text
A volunteer disagrees with the feedback given during their performance review. The manager should:
Answer: Listen respectfully, acknowledge the volunteer's perspective, and note any disagreement in the documentation
Acknowledging the volunteer's perspective respects their dignity and creates a fair, transparent process even when views differ.
Exit interviews with departing volunteers primarily serve to:
Answer: Gather feedback that can improve volunteer management practices and retention
Exit interviews capture insights about the volunteer experience that can inform program improvements and reduce future turnover.
Which metric is most directly linked to the effectiveness of a volunteer performance management program?
Answer: Volunteer retention rate over time
High retention indicates that volunteers feel valued, supported, and effective — outcomes that strong performance management promotes.
The 'sandwich' feedback approach — positive, corrective, positive — is sometimes criticized because:
Answer: The corrective message can get lost between the positive statements, diluting its impact
When the corrective message is sandwiched between positives, volunteers may focus on the praise and miss the critical feedback.
A volunteer management software tool is MOST useful for performance management when it:
Answer: Tracks hours, assignments, and notes to support data-informed performance conversations
Software that integrates scheduling, hours, and notes gives managers objective data to inform performance discussions.
Which of the following best describes 'coaching' as applied to volunteer performance management?
Answer: An ongoing, supportive dialogue that helps volunteers develop skills and solve problems themselves
Coaching is a collaborative, ongoing process that builds volunteer capacity and autonomy rather than directing behavior.
When should a volunteer be recognized for strong performance?
Answer: Promptly and specifically after the positive behavior or contribution is observed
Timely, specific recognition reinforces the desired behavior and strengthens volunteer motivation and engagement.