Performance Management Flashcards
7 cards from real CVA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Management flashcards as text
How often should informal check-ins with active volunteers ideally occur?
Answer: Regularly throughout the volunteer's service, not just at formal review points
Regular informal check-ins help catch issues early, maintain motivation, and build a supportive relationship.
What is the role of self-assessment in volunteer performance management?
Answer: It encourages volunteers to reflect on their own contributions and identify growth areas
Self-assessment promotes volunteer ownership of their development and provides a starting point for productive review conversations.
A volunteer manager notices a pattern of poor performance across multiple volunteers in one program area. This most likely indicates:
Answer: A systemic issue such as unclear role expectations, inadequate training, or poor supervision
Widespread performance issues in a specific area often point to structural or organizational factors rather than individual failings.
Which of the following is an example of a qualitative performance indicator for volunteers?
Answer: Quality of relationships built with program participants as observed by supervisors
Qualitative indicators capture the quality and impact of volunteer interactions, which numbers alone cannot measure.
When documenting a volunteer performance issue, which information is MOST critical to include?
Answer: Specific behaviors observed, dates, impact on the program, and steps already taken
Specific, factual documentation protects the organization and gives the volunteer a clear picture of what occurred and what is expected.
A volunteer requests accommodations to fulfill their role due to a disability. The volunteer manager should:
Answer: Engage in an interactive dialogue to identify reasonable accommodations that allow the volunteer to contribute effectively
Best practice and many jurisdictions' laws extend reasonable accommodation principles to volunteers; collaborative problem-solving is the appropriate response.
Which approach is LEAST effective when providing constructive feedback to a volunteer?
Answer: Focusing solely on what went wrong without acknowledging strengths
Feedback that only focuses on negatives without acknowledging strengths can demoralize volunteers and undermine motivation.