CVA Interview Techniques & Witness Verification Flashcards
6 cards from real CVA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CVA Interview Techniques & Witness Verification flashcards as text
What is the primary purpose of a CVA verification interview?
Answer: To gather direct, first-hand information that corroborates or contradicts submitted documentation
CVA interviews are designed to gather first-hand information that can be cross-referenced with submitted documentation to confirm or reveal discrepancies.
Which interviewing technique is recommended to encourage a claimant to provide complete, open-ended responses?
Answer: Open-ended questions that invite narrative responses
Open-ended questions encourage subjects to provide narrative responses that may reveal inconsistencies or additional verifiable details.
A CVA agent notices a claimant becomes evasive when asked about employment history. The best response is to:
Answer: Note the behavior, probe gently with follow-up questions, and document the responses accurately
Evasiveness is a behavioral signal that warrants documented follow-up questions, not accusations or abandonment of the line of inquiry.
Under CVA standards, how should an interview involving a non-English-speaking claimant be handled?
Answer: Use a certified, neutral interpreter and document the interpreter's identity in the record
A certified, neutral interpreter ensures accuracy and impartiality, and their identity must be documented to maintain the record's integrity.
What is the recommended approach for note-taking during a CVA claimant interview?
Answer: Record verbatim responses to key questions and note behavioral observations contemporaneously
Contemporaneous verbatim notes of key responses and behavioral observations create an accurate, defensible record of the interview.
A claimant contradicts a statement made earlier in the same interview. A CVA agent should:
Answer: Calmly note the contradiction, ask the claimant to clarify, and document both the original statement and the clarification
Contradictions must be documented precisely and the claimant given the opportunity to clarify, creating a complete record of what was said.