Customer Care Practice Test
Customer Care Customer Care Metrics and Performance
What does 'Average Handle Time' (AHT) measure in a customer care context?
Select your answer
A
The number of contacts an agent handles per shift
B
The average total time spent on a customer interaction, including talk time and after-call work
C
The time a customer waits before reaching an agent
D
The average rating given by customers after an interaction
Hint
