Leadership and Culture Flashcards
7 cards from real CTSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership and Culture flashcards as text
Which of the following best describes 'psychological safety' in a treecare crew setting?
Answer: A crew environment where members feel safe to speak up, ask questions, and report concerns without fear of ridicule or retaliation
Psychological safety is the team climate in which workers feel secure raising concerns or admitting errors, which is foundational to a strong safety culture.
How should a treecare supervisor respond when a crew member successfully identifies a previously unrecognized hazard during a JHA?
Answer: Publicly recognize the crew member's contribution and incorporate it into the updated procedure
Publicly recognizing hazard identification reinforces that speaking up is valued and encourages similar behavior from others.
A treecare company's injury rate is low, but workers rarely report near-misses. What does this pattern most likely indicate?
Answer: Workers may distrust the reporting system, suggesting an underlying culture problem
Low near-miss reporting despite active operations often signals that workers fear consequences for reporting, masking actual risk exposure.
When a treecare leader delegates a task to a crew member, what leadership responsibility remains with the delegator?
Answer: The leader retains accountability for ensuring the crew member has the skills, resources, and support needed to complete the task safely
Delegation transfers authority but not accountability — the leader must verify competence and provide resources for safe task completion.
Which of the following is an example of a 'leading indicator' in a treecare safety management system?
Answer: Percentage of crew members who completed their annual chainsaw safety refresher this month
Leading indicators measure proactive safety activities before incidents occur, such as training completion rates, rather than counting past injuries.
A CTSP is asked to review the company's stop-work authority policy. Which element is most critical to include?
Answer: Clear language that any crew member may stop work for safety without fear of retaliation, and the process to resume work safely
Effective stop-work authority policies must be universal, non-retaliatory, and include a clear process for safely resuming work after the hazard is resolved.
What is the most important characteristic of effective safety goals in a treecare organization?
Answer: They should be specific, measurable, achievable, and include both leading and lagging indicators
Effective safety goals use SMART criteria and balance leading indicators (proactive activities) with lagging indicators (outcome data) for a complete performance picture.