CTP Telepresence and Technology 5 — Questions and Answers
Question 1: A patient's telehealth software requires a browser plugin to run video. What is a major concern associated with requiring browser plugins for telehealth platforms?
- Plugins increase video resolution beyond what is needed
- Plugins can introduce security vulnerabilities and create barriers for non-technical patients (Correct answer)
- Plugins reduce the bandwidth needed for the session
- Plugins automatically enable HIPAA-compliant encryption
Correct answer: Plugins can introduce security vulnerabilities and create barriers for non-technical patients
Browser plugins can introduce security risks and create usability barriers, making it harder for less tech-savvy patients to participate in telehealth.
Question 2: During a telehealth session, a clinician's microphone suddenly stops working. What is the recommended immediate workaround to continue the session?
- Type all responses in the chat window and ask the patient to do the same
- End the session and call the patient on their cell phone while keeping the video session open (Correct answer)
- Restart the entire computer and rejoin the session
- Ask the patient to describe what the clinician should say
Correct answer: End the session and call the patient on their cell phone while keeping the video session open
Continuing the session via video while switching to a phone call for audio is a practical workaround that maintains visual connection and session continuity.
Question 3: What is the significance of 'frame rate' (fps) in telehealth video quality?
- It determines the encryption strength applied to video data
- It controls how smoothly motion appears in the video, affecting the ability to observe clinical signs (Correct answer)
- It sets the maximum number of participants in a group session
- It determines how long a session recording is stored
Correct answer: It controls how smoothly motion appears in the video, affecting the ability to observe clinical signs
Frame rate determines how many images per second are displayed; a higher fps creates smoother motion, which is clinically important for observing movement or tremors.
Question 4: A telehealth organization is selecting a platform for dermatology consultations requiring detailed skin image review. Which capability is MOST critical for this use case?
- Group video conferencing support
- High-resolution image capture and transmission or store-and-forward capability (Correct answer)
- Integrated billing and scheduling
- Multi-language interface support
Correct answer: High-resolution image capture and transmission or store-and-forward capability
Dermatology teleconsultations depend on high-resolution image quality to allow remote clinicians to assess subtle skin findings accurately.
Question 5: What is the primary reason telehealth platforms require identity verification of the patient before a session begins?
- To ensure the correct billing code is applied
- To prevent unauthorized individuals from accessing another person's protected health information (Correct answer)
- To confirm the patient has a compatible device
- To verify the patient's insurance eligibility in real time
Correct answer: To prevent unauthorized individuals from accessing another person's protected health information
Identity verification ensures that PHI is only disclosed to the correct patient, protecting confidentiality and complying with HIPAA requirements.
Question 6: Which practice best prevents 'Zoombombing' or unauthorized intrusion into telehealth video sessions?
- Using a personal meeting ID for all sessions
- Enabling waiting rooms, unique session links, and password protection for each visit (Correct answer)
- Scheduling sessions only during off-peak internet hours
- Limiting sessions to 30 minutes or less
Correct answer: Enabling waiting rooms, unique session links, and password protection for each visit
Unique session links, waiting rooms, and password protection each create barriers that prevent uninvited individuals from joining a telehealth session.
Question 7: A clinician conducting telehealth from a home office should take which of the following steps to protect patient confidentiality during sessions?
- Use a personal social media account to message patients about appointment times
- Use a virtual background, close unnecessary applications, and ensure no household members can hear the session (Correct answer)
- Avoid documenting session notes until the patient disconnects
- Lower the screen brightness to prevent screen capture
Correct answer: Use a virtual background, close unnecessary applications, and ensure no household members can hear the session
Using a virtual background, minimizing open applications, and ensuring audio privacy in the home environment protects against inadvertent PHI disclosure.
CTP Telepresence and Technology 5
A patient's telehealth software requires a browser plugin to run video.
What is a major concern associated with requiring browser plugins for telehealth platforms?