CTP Telepresence and Technology 3 — Questions and Answers
Question 1: Which of the following is a key feature that distinguishes a HIPAA-compliant telehealth platform from a general consumer video app?
- Higher video resolution
- Business Associate Agreement (BAA) with the vendor (Correct answer)
- Built-in chat functionality
- Mobile app availability
Correct answer: Business Associate Agreement (BAA) with the vendor
A BAA with the telehealth vendor is required under HIPAA to ensure the vendor is contractually obligated to protect patient health information.
Question 2: A telepresence robot is being used in a hospital setting to allow a remote specialist to virtually round on patients. What is the primary advantage of this technology over standard video calls?
- Lower cost than standard video conferencing
- The specialist can navigate the physical environment remotely (Correct answer)
- It eliminates the need for informed consent
- It provides higher video quality than any other method
Correct answer: The specialist can navigate the physical environment remotely
Telepresence robots allow remote clinicians to physically navigate a space, enabling a more dynamic and immersive remote presence than stationary video.
Question 3: What does the term 'store-and-forward' refer to in telehealth technology?
- Saving session recordings and forwarding them to insurance
- Transmitting medical data asynchronously to be reviewed later by a provider (Correct answer)
- Forwarding a patient to a specialist during a live video session
- Storing patient records in a cloud server for future access
Correct answer: Transmitting medical data asynchronously to be reviewed later by a provider
Store-and-forward telehealth involves collecting patient data (images, reports, videos) and transmitting it asynchronously for later provider review.
Question 4: A clinician is conducting a telehealth visit and must share their screen to review a document with the patient. What is the most important security step before sharing?
- Increase screen brightness
- Close all windows and tabs containing other patients' PHI (Correct answer)
- Disable screen recording on the device
- Enable full-screen mode for better visibility
Correct answer: Close all windows and tabs containing other patients' PHI
Before screen sharing, all other patient information must be closed to prevent inadvertent disclosure of other patients' protected health information.
Question 5: Which minimum upload speed is commonly recommended for conducting a stable, high-definition telehealth video session?
- 512 Kbps
- 1 Mbps
- 5 Mbps (Correct answer)
- 25 Mbps
Correct answer: 5 Mbps
A minimum of approximately 5 Mbps upload speed is generally recommended to support stable high-definition video during telehealth visits.
Question 6: A patient reports their telehealth app shows a 'connection timeout' error. After confirming their internet is working, what should the clinician advise the patient to try first?
- Purchase a faster internet plan
- Clear the app cache or restart the application (Correct answer)
- Contact the platform's developer directly
- Switch to a different diagnosis platform
Correct answer: Clear the app cache or restart the application
Clearing the app cache or restarting the application resolves many temporary software glitches that cause connection timeout errors.
Question 7: What is the role of a video codec in a telehealth platform?
- It encrypts video data to protect patient privacy
- It compresses and decompresses video data for efficient transmission (Correct answer)
- It verifies the identity of the clinician before the session starts
- It records the session and stores it in the EHR
Correct answer: It compresses and decompresses video data for efficient transmission
A video codec (coder-decoder) compresses video data for transmission and decompresses it on the receiving end to enable efficient, real-time video communication.
CTP Telepresence and Technology 3
Which of the following is a key feature that distinguishes a HIPAA-compliant telehealth platform from a general consumer video app?