CTP Performance Management & Coaching 3

Question 1

Which term describes the degree to which a performance appraisal tool measures what it is intended to measure?

Accepted Answer

Validity

Answer

Reliability

Answer

Objectivity

Answer

Consistency

Question 2

The 'halo effect' in performance appraisal refers to:

Accepted Answer

Allowing one strong trait or impression to positively influence ratings across all performance dimensions

Answer

Giving all employees the same average rating to avoid conflict

Answer

Rating employees higher at year-end due to recency bias

Answer

Inflating scores because the employee is well-liked personally

Question 3

In performance management, 'leniency bias' occurs when a rater:

Accepted Answer

Consistently assigns higher ratings than performance warrants to avoid conflict or discomfort

Answer

Consistently rates employees at the midpoint of rating scales

Answer

Focuses only on negative incidents when completing appraisals

Answer

Rates recent performance more heavily than performance from earlier in the review period

Question 4

Which element is most critical when setting performance goals as part of a coaching conversation?

Accepted Answer

The goals should be SMART — Specific, Measurable, Achievable, Relevant, and Time-bound

Answer

The goals should be set entirely by the manager without employee input

Answer

The goals should focus solely on behavioral traits rather than outcomes

Answer

The goals should be identical for all employees in the same job category

Question 5

When coaching an employee who is resistant to feedback, the most effective initial strategy is to:

Accepted Answer

Acknowledge the employee's perspective and use active listening before presenting data

Answer

Immediately escalate to HR and document the resistance

Answer

Repeat the feedback more forcefully until the employee accepts it

Answer

Postpone the coaching session indefinitely to avoid conflict

Question 6

What does 'recency bias' mean in the context of performance appraisals?

Accepted Answer

Overweighting recent events or behaviors when evaluating an entire review period

Answer

Rating employees based on the most recent industry benchmarks

Answer

Giving higher scores to employees who recently joined the team

Answer

Favoring performance data collected through the most modern methods

Question 7

How does linking individual performance goals to organizational strategy primarily benefit an organization?

Accepted Answer

It ensures that employee efforts contribute directly to achieving the organization's strategic priorities

Answer

It reduces the need for manager involvement in the appraisal process

Answer

It eliminates the need for training and development programs

Answer

It guarantees all employees receive equal performance ratings