CTP Patient Engagement Strategies 4 — Questions and Answers
Question 1: For a telehealth program targeting elderly patients, which strategy MOST effectively addresses technology barriers?
- Require elderly patients to take an online technology course before enrolling
- Provide a dedicated tech-support helpline and offer caregiver-assisted onboarding (Correct answer)
- Limit enrollment to patients under age 65 to avoid tech support costs
- Use only text-based platforms since elderly patients prefer reading
Correct answer: Provide a dedicated tech-support helpline and offer caregiver-assisted onboarding
Dedicated tech support and caregiver-assisted onboarding lower the barrier to entry for elderly patients who may be unfamiliar with telehealth platforms.
Question 2: Which of the following BEST describes 'patient portal engagement' as a telehealth strategy?
- Requiring patients to pay bills online only
- Enabling patients to access records, message providers, and manage appointments through a secure online system (Correct answer)
- Streaming live health education videos to patients
- Collecting patient data through third-party social media platforms
Correct answer: Enabling patients to access records, message providers, and manage appointments through a secure online system
Patient portals empower patients to self-manage care by providing 24/7 access to records, secure messaging, and scheduling tools.
Question 3: A telehealth provider wants to address health literacy barriers in patient engagement. Which approach is MOST effective?
- Use clinical terminology to establish credibility
- Provide plain-language materials at a 6th-grade reading level and confirm understanding with teach-back (Correct answer)
- Reduce visit length so patients are not overwhelmed
- Direct patients to search the internet for additional information
Correct answer: Provide plain-language materials at a 6th-grade reading level and confirm understanding with teach-back
Plain-language materials combined with teach-back are evidence-based strategies to ensure patients with limited health literacy can engage effectively.
Question 4: Which strategy BEST supports patients from underserved communities in engaging with telehealth programs?
- Assuming all patients have smartphones and high-speed internet
- Partnering with community health workers to provide culturally tailored outreach and device lending (Correct answer)
- Offering telehealth only in English to standardize care
- Requiring patients to visit a clinic to verify their identity before each virtual visit
Correct answer: Partnering with community health workers to provide culturally tailored outreach and device lending
Community health workers provide trusted, culturally relevant bridges that improve telehealth uptake in underserved populations.
Question 5: In telehealth, 'co-production of care' means:
- Two providers conducting the same visit simultaneously
- Patients and providers collaboratively designing and delivering care plans (Correct answer)
- A third-party vendor producing educational content for patients
- Remote pharmacists co-managing prescriptions with primary care providers
Correct answer: Patients and providers collaboratively designing and delivering care plans
Co-production positions patients as active partners in designing, delivering, and evaluating their care rather than passive recipients.
Question 6: A telehealth care coordinator is following up with a patient who has not refilled a critical medication. The MOST effective engagement approach is:
- Send an automated message and close the record if no reply within 24 hours
- Use motivational interviewing to explore barriers and collaboratively problem-solve refill access (Correct answer)
- Escalate immediately to the prescribing physician without contacting the patient
- Remove the patient from the telehealth panel for non-adherence
Correct answer: Use motivational interviewing to explore barriers and collaboratively problem-solve refill access
MI-based outreach uncovers root causes of non-adherence (cost, side effects, beliefs) and supports patient-driven solutions.
Question 7: Which of the following represents a 'pull' engagement strategy in telehealth?
- Sending patients automated appointment reminders via SMS
- Making a patient-facing health portal intuitive and rewarding so patients voluntarily return (Correct answer)
- Calling patients who have not logged in within 30 days
- Enrolling patients automatically in a disease management program
Correct answer: Making a patient-facing health portal intuitive and rewarding so patients voluntarily return
Pull strategies create environments patients are intrinsically motivated to return to, as opposed to push strategies that prompt patients externally.
CTP Patient Engagement Strategies 4
For a telehealth program targeting elderly patients, which strategy MOST effectively addresses technology barriers?