CTP Patient Engagement Strategies 3

Question 1

Motivational interviewing (MI) in telehealth is PRIMARILY used to:

Accepted Answer

Elicit a patient's intrinsic motivation to change health behaviors

Answer

MI is a patient-centered counseling technique designed to strengthen a person's own motivation and commitment to change.

Question 2

A patient shares that they feel embarrassed discussing mental health concerns over video because family members may overhear. The BEST response is to:

Accepted Answer

Help the patient identify a private space and consider headphone use for sensitive discussions

Answer

Helping the patient problem-solve around environmental privacy barriers directly addresses the concern and preserves the therapeutic relationship.

Question 3

Which of the following is a validated patient engagement tool that tracks patients' activation level in managing their health?

Accepted Answer

Patient Activation Measure (PAM)

Answer

The Patient Activation Measure (PAM) quantifies a patient's knowledge, skills, and confidence in self-managing their health.

Question 4

During a telehealth visit, a provider notices the patient seems distracted and disengaged. Which technique is MOST appropriate?

Accepted Answer

Pause and use an open-ended check-in such as 'You seem a little distracted — what's on your mind?'

Answer

An empathetic, open-ended check-in acknowledges the patient's state and invites them to re-engage or disclose an underlying issue.

Question 5

Teach-back is used in telehealth patient engagement PRIMARILY to:

Accepted Answer

Confirm the patient can explain key information in their own words

Answer

Teach-back verifies comprehension by asking patients to restate information, reducing misunderstanding and improving adherence.

(CTP) Certified Telehealth Practitioner Practice Test

(CTP) Certified Telehealth Practitioner Practice Test

CTP Patient Engagement Strategies 3