CTP Patient Engagement Strategies 2

Question 1

A telehealth patient repeatedly misses scheduled video appointments. Which strategy is MOST effective for improving adherence?

Accepted Answer

Send automated reminders 24 hours and 1 hour before each session

Answer

Automated multi-point reminders significantly reduce no-show rates by keeping appointments top of mind.

Question 2

Which of the following BEST describes 'asynchronous engagement' in telehealth?

Accepted Answer

Secure messaging or store-and-forward communication reviewed at a different time

Answer

Asynchronous engagement involves non-real-time communication such as secure messages, uploaded photos, or recorded videos reviewed later by the provider.

Question 3

When onboarding a new telehealth patient with low digital literacy, what is the FIRST priority?

Accepted Answer

Assess the patient's technology access and comfort level before the first visit

Answer

Assessing technology access and comfort level first allows the care team to tailor support and prevent barriers from derailing engagement.

Question 4

A telehealth provider notices a patient's camera is always off during sessions. What is the MOST appropriate initial response?

Accepted Answer

Explore the patient's reasons and negotiate acceptable alternatives

Answer

Understanding the patient's reasons respects autonomy and may reveal fixable barriers such as privacy concerns or bandwidth issues.

Question 5

Which engagement metric BEST measures whether telehealth patients are actively managing their health between visits?

Accepted Answer

Frequency and quality of patient-initiated secure messages and portal logins

Answer

Patient-initiated portal activity between visits indicates self-management behavior, a core indicator of active engagement.

(CTP) Certified Telehealth Practitioner Practice Test

(CTP) Certified Telehealth Practitioner Practice Test

CTP Patient Engagement Strategies 2