CTP CTP Telehealth Program Development and Administration 2 — Questions and Answers
Question 1: Which core areas should a telehealth staff training program address?
- Social media marketing for healthcare providers
- Clinical protocols, technology use, and virtual patient communication (Correct answer)
- Investment strategies for medical practices
- Advanced EHR software coding
Correct answer: Clinical protocols, technology use, and virtual patient communication
Telehealth training must cover clinical protocols adapted for virtual care, proper technology use, and effective communication techniques specific to virtual patient interactions.
Question 2: What organizational strategy best addresses provider 'screen fatigue' during back-to-back telehealth appointments?
- Discontinuing all telehealth services
- Scheduling breaks between video appointments and limiting consecutive telehealth hours (Correct answer)
- Requiring patients to use phone calls instead of video
- Switching to audio-only visits for all patients
Correct answer: Scheduling breaks between video appointments and limiting consecutive telehealth hours
Scheduling regular breaks and limiting consecutive telehealth hours reduces screen fatigue and maintains provider effectiveness and well-being.
Question 3: Which skill is unique to telehealth and not typically taught in traditional clinical training?
- Diagnosing hypertension
- Performing a virtual environmental assessment of the patient's home (Correct answer)
- Ordering laboratory tests
- Documenting patient vitals
Correct answer: Performing a virtual environmental assessment of the patient's home
Observing a patient's home environment during a telehealth visit reveals safety risks and social determinants of health that are only visible in virtual care.
Question 4: What tool is most appropriate for conducting ongoing telehealth competency assessment of clinical staff?
- Annual salary reviews
- Standardized telehealth competency checklists with direct observation (Correct answer)
- Patient satisfaction surveys alone
- Monthly telehealth visit counts per provider
Correct answer: Standardized telehealth competency checklists with direct observation
Standardized competency checklists with direct observation provide objective, measurable assessments of staff telehealth skills and identify areas needing improvement.
Question 5: What must staff training emphasize regarding documentation of telehealth encounters?
- Only the diagnosis needs to be documented
- Document the modality, consent obtained, patient location, and clinical findings (Correct answer)
- Telehealth notes are optional for visits under 10 minutes
- Use the same template as phone messages without modification
Correct answer: Document the modality, consent obtained, patient location, and clinical findings
Complete telehealth documentation must include the technology modality, evidence of patient consent, patient location at time of service, and full clinical findings to support billing and continuity.
Question 6: Which accreditation body offers standards specifically designed to validate telehealth program quality, compliance, and patient safety?
- URAC (Correct answer)
- AAPC
- OSHA
- NLRB
Correct answer: URAC
URAC (Utilization Review Accreditation Commission) offers telehealth-specific accreditation standards that validate adherence to quality, compliance, and patient safety benchmarks.
CTP CTP Telehealth Program Development and Administration 2
Which core areas should a telehealth staff training program address?