CTP CTP Organizational Development & Training Strategy 2 — Questions and Answers
Question 1: When a training practitioner recommends a non-training solution to a performance problem, this is an example of:
- Scope creep
- Performance consulting (Correct answer)
- Budget reduction
- Risk avoidance
Correct answer: Performance consulting
Performance consulting involves diagnosing root causes of performance gaps and recommending the most appropriate solution, which may be incentives, process changes, or tools rather than training.
Question 2: Which organizational learning concept describes an organization's ability to continuously adapt and improve based on shared knowledge?
- Matrix management
- Learning organization (Correct answer)
- Flat hierarchy
- Functional silo
Correct answer: Learning organization
Peter Senge's 'learning organization' concept describes a system where employees continually expand their capacity to create results and where new patterns of thinking are nurtured.
Question 3: What is the main benefit of using a 70-20-10 development model in organizational training strategy?
- It reduces classroom training costs to zero
- It acknowledges that most learning occurs through on-the-job experience and social interaction (Correct answer)
- It eliminates the need for formal programs
- It standardizes all training to 10-hour programs
Correct answer: It acknowledges that most learning occurs through on-the-job experience and social interaction
The 70-20-10 model recognizes that 70% of learning comes from experience, 20% from social learning, and 10% from formal training, encouraging a broader development strategy.
Question 4: A training manager is building a business case for a new leadership development program. Which element is most critical to include?
- A list of course titles
- Expected ROI and link to a specific strategic business need (Correct answer)
- The trainer's biography
- A comparison of competing LMS platforms
Correct answer: Expected ROI and link to a specific strategic business need
A compelling business case must connect the proposed program to a quantifiable business need and demonstrate expected return to secure leadership approval and funding.
Question 5: Knowledge management systems in organizations are primarily used to:
- Track employee vacation time
- Capture, store, and share organizational knowledge and expertise (Correct answer)
- Manage payroll processing
- Schedule meeting rooms
Correct answer: Capture, store, and share organizational knowledge and expertise
Knowledge management systems preserve institutional knowledge, best practices, and expertise so they can be accessed and applied by employees across the organization.
Question 6: Which change management model provides a structured approach that training practitioners can use to support employees through organizational transitions?
- ADDIE
- Kotter's 8-Step Model (Correct answer)
- Maslow's Hierarchy
- Kirkpatrick Level 2
Correct answer: Kotter's 8-Step Model
Kotter's 8-Step Model provides a sequence—from creating urgency to anchoring changes in culture—that training practitioners can align programs with to support organizational change.
CTP CTP Organizational Development & Training Strategy 2
When a training practitioner recommends a non-training solution to a performance problem, this is an example of: