CTP Customer Service & Carrier Relations Flashcards
6 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CTP Customer Service & Carrier Relations flashcards as text
What is 'dwell time' in carrier relations and why does it matter?
Answer: The time a carrier's truck sits idle at a shipper's facility waiting to load or unload
Dwell time is the unproductive time a carrier's equipment spends waiting at a shipper's facility, reducing the carrier's asset utilization and often triggering detention charges.
A transportation manager conducting a quarterly business review (QBR) with a carrier typically reviews:
Answer: On-time performance, claims ratio, tender acceptance, and cost trends
QBRs with carriers focus on performance metrics such as on-time delivery, freight claim rates, tender acceptance, and freight cost trends versus benchmark.
Which action BEST demonstrates effective customer service in transportation operations?
Answer: Providing proactive shipment status updates and resolving exceptions before customers call
Proactive exception management — alerting customers to delays and providing solutions before they ask — is the hallmark of superior transportation customer service.
In carrier relations, 'accessorial charges' refer to:
Answer: Additional charges beyond the base freight rate for services such as liftgate, inside delivery, or detention
Accessorial charges are fees carriers add beyond the base linehaul rate for additional services like liftgates, residential delivery, or driver detention time.
What does 'capacity management' mean for a transportation manager during peak shipping seasons?
Answer: Proactively securing committed carrier capacity before demand peaks to avoid spot market price spikes
Effective capacity management involves locking in committed carrier contracts and backup carriers ahead of peak periods to avoid paying premium spot rates.
A 'request for proposal' (RFP) in transportation procurement is BEST described as:
Answer: A formal document shippers use to solicit competitive bids from carriers for freight services
A transportation RFP is a structured document shippers issue to carriers inviting competitive rate bids across defined lane networks and service requirements.