Training Needs Analysis Flashcards
7 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training Needs Analysis flashcards as text
A task analysis reveals that a procedure involves both cognitive decisions and physical steps. Which documentation format best captures this complexity?
Answer: A decision tree combined with a procedural checklist
Combining a decision tree with a procedural checklist captures branching cognitive logic alongside sequential physical steps for complex tasks.
Which stakeholder group typically provides the most accurate data about actual day-to-day performance gaps during a TNA?
Answer: Front-line supervisors and employees
Front-line supervisors and employees observe and experience performance issues daily, making them the most reliable source for accurate operational performance data.
An organization identifies that newly promoted supervisors lack coaching skills. This finding represents which type of training need?
Answer: Developmental need
A developmental need arises when employees move into new roles and require new competencies to succeed, rather than to fix an existing performance problem.
During person analysis, a trainer discovers that some employees already meet the desired performance standard. The most appropriate action is to:
Answer: Use them as subject matter experts or peer coaches
High performers who already meet the standard can serve as SMEs or peer coaches, leveraging their expertise and avoiding redundant training for them.
Which of the following is an example of an environmental factor (non-training solution) that may be uncovered during a TNA?
Answer: Employees cannot access the tools they need to perform the task
Lack of tools or resources is an environmental barrier, not a knowledge or skill gap, and requires a management or operational solution rather than training.
Which TNA technique involves a practitioner watching an employee perform their job in real time to identify performance gaps?
Answer: Observation
Direct observation captures actual on-the-job behavior as it occurs, providing firsthand evidence of performance gaps without relying on self-report.
The critical incident technique in TNA involves collecting:
Answer: Specific examples of particularly effective or ineffective job behaviors
The critical incident technique gathers specific real-world examples of behaviors that led to notably successful or unsuccessful outcomes to identify key competencies.