Training Needs Analysis Flashcards
7 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training Needs Analysis flashcards as text
A training manager notices high error rates in a specific department. Before designing training, which step should come first?
Answer: Conduct a performance gap analysis to confirm training is the solution
A performance gap analysis determines whether the gap is caused by a skill/knowledge deficiency or by other factors such as motivation or process issues.
Which data collection method is best suited for gathering candid opinions from a large, geographically dispersed workforce during a TNA?
Answer: Online surveys
Online surveys efficiently collect standardized data from large, dispersed populations while allowing anonymity that encourages candid responses.
In a TNA, 'desired performance' refers to:
Answer: The standard or benchmark set by the organization for effective job performance
Desired performance is the organizational standard or competency benchmark that defines what effective performance looks like for a given role.
Which level of Kirkpatrick's model is most directly addressed during the needs analysis phase?
Answer: Level 4 – Results
Level 4 (Results) identifies the business outcomes the organization needs, which drives the entire needs analysis to ensure training aligns with organizational goals.
A CTP practitioner uses a competency model during TNA primarily to:
Answer: Define the knowledge, skills, and behaviors required for successful job performance
Competency models establish the knowledge, skills, abilities, and behaviors needed for a role, providing a benchmark to measure current performance against.
When conducting focus groups as part of a TNA, what is a key facilitation risk to manage?
Answer: Dominant voices skewing the group's responses
Groupthink and dominant personalities can bias focus group data, so the facilitator must actively draw out quieter participants and manage power dynamics.
Which analysis level in the three-level TNA model examines whether the organization's strategy, resources, and culture support the proposed training?
Answer: Organizational analysis
Organizational analysis evaluates strategic priorities, resource availability, and climate factors to ensure training will be supported and transfer to the job.