Evaluation & Measurement of Training Effectiveness Flashcards
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Read the first 7 Evaluation & Measurement of Training Effectiveness flashcards as text
Which approach involves converting intangible training benefits—such as improved teamwork—into monetary values using estimates and assumptions?
Answer: Converting intangibles to monetary value
Some ROI methodologies attempt to convert intangibles to monetary value, though this requires careful estimation and stakeholder agreement on assumptions.
A 90-day follow-up survey sent to supervisors asking about changes in employee performance is designed to measure which Kirkpatrick level?
Answer: Level 3
A follow-up survey to supervisors about employee behavioral changes on the job measures Level 3 (Behavior/Transfer) outcomes.
The CIPP evaluation model (Context, Input, Process, Product) is most useful for:
Answer: Providing a comprehensive framework for program decision-making at multiple stages
The CIPP model provides a systems-level evaluation framework used to support decisions at context, input, process, and product stages of a program.
What does 'criterion-referenced testing' mean in training evaluation?
Answer: Measuring learner performance against a predetermined standard or mastery level
Criterion-referenced tests measure whether a learner has achieved a specific performance standard, independent of how others performed.
Which of the following BEST describes the concept of 'transfer climate' as it relates to training evaluation?
Answer: The degree to which the work environment supports applying learned skills
Transfer climate refers to workplace conditions—including supervisor support, peer encouragement, and practice opportunities—that either facilitate or impede on-the-job skill application.
A training professional reports that a sales training program produced a 250% ROI. This means:
Answer: For every dollar invested, the program returned $2.50 in net benefits
A 250% ROI means the net benefits exceeded costs by 250%, or for every $1 invested, $2.50 in net benefit was returned (net benefit = $2.50 per $1 cost).
When a training evaluation report is shared with senior leadership, the MOST important section to include is:
Answer: Business impact data and ROI linked to organizational goals
Senior leaders prioritize business outcomes and ROI; technical details should be in appendices while the executive summary focuses on organizational impact.