Supplier Relations & Vendor Management Flashcards
7 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Supplier Relations & Vendor Management flashcards as text
When negotiating hotel contracts for group tours, which clause protects a tour operator if the property undergoes significant renovation during the tour dates?
Answer: Quiet enjoyment clause
A quiet enjoyment clause guarantees guests will not be disturbed by construction or renovation activities during their stay, protecting the tour operator's experience delivery.
A tour operator books 40 hotel rooms but only 30 guests show up. The hotel charges for 36 rooms per the contract. What contract provision caused this charge?
Answer: Attrition clause
An attrition clause requires the tour operator to pay for a minimum percentage (often 80-90%) of contracted rooms even if actual pickup falls short.
Which type of supplier agreement gives a tour operator the right to sell inventory without paying until after a booking is confirmed?
Answer: Free-sale agreement
A free-sale agreement allows the tour operator to sell supplier inventory on demand without pre-purchasing, with payment due only upon confirmed bookings.
What is the primary purpose of maintaining a preferred supplier list in a tour operation?
Answer: To ensure consistent quality and negotiate better rates through volume
Preferred supplier lists consolidate purchasing power with reliable vendors, enabling tour operators to negotiate volume discounts and ensure consistent service quality.
A certified tour professional receives an undisclosed commission from a local restaurant for directing tour groups there. This practice is best described as:
Answer: A kickback that violates ethical supplier relations
Undisclosed commissions or kickbacks from suppliers represent a conflict of interest and violate ethical standards in tour professional conduct.
When evaluating a new ground transportation vendor, which factor should a CTP prioritize above all others for group safety?
Answer: Driver licensing, insurance coverage, and safety record
Proper driver licensing, adequate insurance coverage, and a clean safety record are the foundational criteria for any ground transportation vendor handling tour groups.
A tour operator commits to purchasing a block of 200 airline seats six months in advance at a fixed price. This is an example of:
Answer: Bulk air contract
A bulk air contract involves purchasing a fixed block of seats from an airline in advance at a negotiated net rate, with the tour operator assuming risk if seats go unsold.